Shipping Policy
When you decide to purchase Vanish or related products, your order will be automatically shipped after you've filled in the order form and your payment is confirmed.
In no more than 60 hours, you will receive an email with your shipping tracking ID and a personalized link that allows you to check your shipment anytime you like.
After receiving this email, you can rest assured, as your order is on its way to you and will be delivered to the address you have provided us as soon as possible, as our trusted shipping partner guarantees.
We'll make sure that you only receive premium quality products, as your health and satisfaction with our supplements is our goal and business identity. If, at any time, you have any questions, simply let us know by writing us an email to this address: support@ooala.com
Shipping Times by Country
- United States: 2-5 business days
- United Kingdom: 2-5 business days
- Any other EU country: 3-8 business days
- Australia: 5-20 business days
- New Zealand: 5-20 business days
Don't see your country? Don't worry! The shipping time for countries not included on the above list is 5-15 business days.
Shipping FAQs
Here is the list of the most frequently asked questions regarding the shipping policy and the order status. Please go through them, as they should help you find the answer to your inquiries in no time.
Where can I receive my order?
We will deliver your ordered products wherever you want. You can ask for them at home or at work, anywhere you have a physical address.
Can the billing address be different than the shipping address?
Yes, you can use a different address for billing and shipping. We will deliver your ordered products wherever you want.
How long will my order take to arrive?
According to most of our customers, USA orders arrive within 2-7 working days after being ordered. Please keep in mind that working days are Monday-Friday.
How much do I pay for the delivery service?
Nothing at all! The delivery service is on our side, as a sign of appreciation and trust you will be happy with your order. We will cover the entire cost of delivery.
Can I track my order / check the status of my order?
Yes, you can. As soon as we ship out your order (typically within 2 business days) you will receive an email with your shipping tracking ID and a link. Click on that link to check on the status of your order anytime you want.
I accidentally placed my order with an incorrect shipping address. What should I do?
First of all, you shouldn't worry. If you realize you have accidently ordered to an incorrect shipping address, write us an email as soon as possible. We can only change the address if the order has not shipped yet, so please contact us quickly. We are not able to re-ship orders that have already been sent. You can reach out to our customer support team at support@ooala.com
I need more information about the product or the shipping process. Whom should I contact?
We stand right by our customers every step of the way. So, if you have questions regarding the product, the order or the shipping process, we're here to help. Just write us an email, any day for the week at support@ooala.com
