All shipping address changes can be made in the My Account section. You will have the option to select a new default shipping address or add an additional address. Click here to log in to your account. Please remember that subscription orders will be shipped to your default address. If you want to ship to a different location, please ensure that you update the default shipping address prior to your next shipment date. Customer Service is unable to reroute packages once they begin processing. We are unable to reroute a package that is already in transit and are unable to offer returns due to items being shipped to an improperly entered address.
Any changes to your billing information can be made in the My Account section. Please log in to edit your default billing address, add a new card or Paypal account, and change your default payment method. Click here to log in to your account.
Your credit card CVV is checked against your default billing address listed in your account on Ooala.com. If there is a mismatch in your credit carrier shipping address updates to your credit card CVV will fail. Please confirm your account has a default billing address and it matches your default payment method.