SUBSCRIPTIONS

Free shipping & 10% off on all subscription orders

Single Item Subscriptions are the most convenient way for you to get the products you want delivered to you on a regular schedule. Subscribe to your favorite product on Ooala, select your frequency, and we'll automatically deliver them so you never run out. You'll save 10% off your item and only pay once your order ships. All subscription orders get free shipping, even if your order is below $49. You always have complete control over your subscription orders. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscriptions’ located within your account. Click here to log into your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time. Once a subscription order has processed we are unable to make changes to the delivery address or payment method.

Subscribing is easy; it can be done while browsing on a product page. Before adding a product to your cart simply click the “Subscribe & Save” option offering a 10% discount. To get started, simply select the Subscribe & Save option for your desired product, select your preferred shipment frequency and then check out as normal. If you would like to subscribe to an item that isn't showing this option, please send us a message at [email protected] and we will create a custom subscription offer for you within 24 hours.

Your subscription is easy to manage. You can change your next order date, select your frequency, or cancel a subscription by visiting ‘My Subscriptions’ located within your account. Click here to log into your account.

After you subscribe, you can access the Subscriptions section in your account here where you can manage your future orders, subscription items and account information. We will place your subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is processed. We will send you an email reminder 3 days and 1 day before each subscription order is processed. You will also receive email notifications regarding other important information related to your subscription account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

You can delay your next shipment by up to 6 months in the Subscription section in My Account.

If you wish to cancel, you can do so at any time by emailing [email protected]. You can also cancel anytime through the "Your Subscription" section in your Ooala account. If you choose to email us, we will cancel your subscription order within 24 hours of receiving a cancellation request. If you email us last-minute or while the order is processing, our customer service team might not have time to process your cancellation before your order is placed. Please make sure you contact us 24 hours before your order is set to be fulfilled. We are unable to refund processed subscription orders unless you emailed our customer service team at least 24 hours prior to your next order date.  *NOTE: If you have accepted a special offer such as a "$1 for your first order with a 12 month subscription" and agreed to a set subscription period, we will be unable to cancel your subscription until the end of the agreed upon period.

Your next scheduled orders will be listed in the Subscription section of My Account. Visit the "Delivery Schedule" section to view your upcoming shipments. This is where you can choose to skip a shipment in case you don't need your order yet.

Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one subscription item and want the items to ship in the same order, simply visit the My Subscriptions section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Yes! To do so, you must be logged into your account. Visit the item’s page you wish to add to your order and find the ‘Add this to my order on:’ button. When you click this button, you will have the option to add the item as a one-time only add on. This is a great way to pass the $49 requirement for free shipping on a one-time purchase. Please remember that we are only able to offer the 10% subscription discount on items you are subscribed to, not all of the items in your shopping cart.

All subscription orders require a credit or debit card to process payments. We are unable to accept Amazon Pay or PayPal for subscription orders.