RETURN POLICY FAQs

All returns accepted within 30 days

Returns are accepted within 30 days of your order date for orders placed on Ooala.com. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and "Duties & Taxes Reimbursements" will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. If you need help with a return please reach out to us at [email protected] and we’ll help you process it ASAP. *If a vendor is unable to accept a return that falls within our normal return guidelines, we will process your return using either an Ooala Gift Card or Ooala Store Credit. Vendor return policies will not affect your ability to receive a refund for your order, but may affect the form that refund is processed in.

To create a return, please contact our customer service team at [email protected]. From there, we will walk you through the return process. Please note that each vendor on Ooala.com has a different return policy, but in almost all cases items are eligible for return within 30 days of purchase.

Please check the email address associated with your Ooala.com account for your return label. You can also access your return label by logging in to your account and selecting View Returns for the order in your Order History. Click here to log in to your account.

Absolutely! Our return policy does not vary country-to-country. No matter where you are, the same policies apply.

After we receive your return at the warehouse, please allow up to 10 business days for the refund to be posted to your original payment method.

Items must be returned to us within 30 days of the order date. Once we receive your item(s), please allow up to 10 working days for us to process your refund. If a vendor is unable to accept a return that falls within our normal return guidelines, we will process your return using either an Ooala Gift Card or Ooala Store Credit. Vendor return policies will not affect your ability to receive a refund for your order, but may affect the form that refund is processed in. PayPal / Credit / Debit Cards: If you paid via PayPal, your refund will be issued back to the applicable account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary. Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card or PayPal statement if you are returning multiple items.

We only accept returns for eligible products purchased on Ooala.com. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.

Returned items will be inspected and must be returned in unopened and original condition. Our customer service representatives may ask for additional details when assisting with your return. Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned. Items purchased using an Ooala Gift Card or an Ooala Store Credit cannot be returned. Gift cards cannot be returned or refunded, unless required by law. We only accept returns for eligible products purchased on Ooala.com. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy. Original shipping and handling fees and international surcharges are not eligible for refund. Want to check if your order is eligible for a refund? Email us the details at [email protected] and we'll check for you.