SHIPPING & DELIVERYFree worldwide shipping for orders over $49
To make things easy we set up The Ooala Tracking Center. Just click here to visit our order tracking page. If your order has shipped we have also sent you a tracking number via email.
Any order over $49 will receive free shipping. A fee of $2.99 is applied per-item to all shipments under $49. Certain exceptions apply for countries with less-developed fulfillment networks. All other shipping costs will be listed during the checkout process if applicable. Please note that vendors are responsible for their own fulfillment, so orders of multiple products may come in multiple different shipments. If you’d like to receive your order sooner, you can select expedited shipping. Increased shipping costs will be applied at checkout for this service.
The shipping methods offered during checkout will differ based on your shipping address and the number of items being ordered. If there are multiple options for different delivery speeds, they will be listed during the checkout process. Once an order is processing, we no longer have the ability to change the delivery method.
All orders are processed within approximately 1-3 business days after the order is placed. Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday. Subscription orders will be processed on the frequency selected at the time the subscription was established. To change your shipping date, please click here to log in to your account and manage your subscription. Please remember that orders cannot be edited once processing begins. All processing times are estimates and may be subject to change.
We ship anywhere in the world that has local fulfillment networks. This includes all 50 states, Canada, Australia, Europe, and even harder-to-reach areas such as Kazakhstan. Please note that your address will affect the speed of your shipment’s arrival.
All shipping address changes can be made in the My Account section. You will have the option to select a new default shipping address or add an additional address. Click here to log in to your account. Please remember that subscription orders will be shipped to your default address. If you want to ship to a different location, please ensure that you update the default shipping address prior to your next shipment date. Customer Service is unable to reroute packages once they begin processing. We are unable to reroute a package that is already in transit and are unable to offer returns due to items being shipped to an improperly entered address.
Courier decision and shipping is handled by our third-party vendor partners. These are the companies that create the products you buy on Ooala. All major couriers are used to ship orders on Ooala.com, and we encourage vendors to lower their total miles shipped to help us reduce the amount of carbon in the atmosphere.
All orders are processed within approximately 1-3 business days after the order is placed. Orders placed on a weekend or holiday will be processed on the next business day and will ship within 1 to 3 business days. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information. The shipping methods offered during checkout will differ based on your shipping address and the number of items being ordered. PLEASE NOTE: Ooala reserves the right to change its shipping policies at any time.
Restrictions vary from country to country. Any restrictions will be listed during the checkout process if applicable.
One of the easiest ways to lower carbon emissions is to reduce the total miles a product travels to reach your doorstep. Using multiple regional warehouses to decrease delivery time causes a massive increase in the total length of the product’s “journey” to your doorstep. This raises carbon emissions and hurts our planet. By sending products directly from the company’s manufacturing facility we can drastically lower the total miles a product needs to travel before reaching your doorstep. This means less carbon in the atmosphere, a happier planet, and a better future! If you have any questions about your order, please email us at email@example.com.